Client Testimonials

clients

“First Move were an absolute pleasure to work with. They took the time to wholly understood our issue, and with their help aided us in undertaking a large campaign for a very blue-chip client. Their problem solving prowess was only matched by their prompt turn-a-round time and assured handling of our job. First Move’s positive approach and regular communication at every step of the way was very reassuring for us (as at the time they were an untried quantity on what is a large account) and our faith in them was rewarded. I would not hesitate to use them again, or indeed hesitate to recommend them to anyone.
First Move? First Class in my book!”
Boomerang Media Group

“Just wanted to drop you a quick note to let you know that we took delivery of the catalogues today and THEY LOOK GREAT – BEAUTIFUL even :) thank you so so much…
You are an absolute hero for stepping in at the last minute and doing such a brilliant job, THANK YOU.”
The Great Gift Company

“I’ve been using first move working with John and Sally for the last 3-4 years. They are always very helpful and quick to respond, I often give them short notice and want things sent out immediately which they always do for me. They have also helped us to reduce our mailing costs by helping us to get advertising mail set up on our royal mail account, something I don’t think we could have done without their help. I’ve found first move easy to work with and their prices have remained competitive as well.”
British Science association

“A tremendously flexible and accommodating service that coped commendably with our moving feast of requirements. Always deliver and on time.”
Sheffield University

“We have found FirstMove to be incredibly responsive to our needs and supportive in finding solutions to our distribution requirements. The print quality has been excellent and FirstMove have helped us to save costs where possible.”
The Institute of Mechanical Engineers

“Keep up the good work! makes it easier for me.”
NHBC

“We are very happy with the excellent service provided by First Move.”
CW Publishing

“Very happy with the service we have received so far. Thank you.”
Replay Learning

“It’s been an absolute pleasure working with you! Thank you so much for managing our print jobs effectively, it has taken a weight off my mind knowing that you are doing the work as I know you are super diligent and work hard to make sure it all runs smoothly.”
Forresters Research

“First Move’s staff are friendly, responsive and customer focused. Utilised for our rent letters and statements since February 2008, the standard of service from initial communication through to execution is without exception and of the highest quality.”
Ealing Homes

“First Move are flexible, thorough and 100% reliable, they have fast become a key member of the Lavazza UK team. Concerning our work together, they have become an integral part of the Lavazza business and are used as best practice example for all the other Lavazza countries.”
Lavazza

“Just got this message from Matt and I thought you deserve to see it as every one at First move made it possible especially Mike, Chris, Karen and her Team and every one who was involved and made it possible, So many thanks From me too. I want to say thank you for the Kol Nidre job, we have had glowing reports back to date and it would not have been possible without your help and dedication.”
Kol Nidre

“I’ve just been catching up with Tim, our studio manager, and believe the payment was made yesterday. He was telling me how impressed he was the level of service you provided yesterday and I very much appreciate the commitment and fast turnaround given it wasn’t exactly a massive order. We will definitely keep First Move in mind for any future work of this kind.”
The Great Gift Company

“I’ve just been catching up with Tim, our studio manager, and believe the payment was made yesterday. He was telling me how impressed he was the level of service you provided yesterday and I very much appreciate the commitment and fast turnaround given it wasn’t exactly a massive order.
We will definitely keep First Move in mind for any future work of this kind.”
Savvymarketing

“I am terribly sorry but the original supplier who delivered the faulty folders just called me that he can replace them after all (they had informed me yesterday end of day that they couldn’t and therefore I contacted FirstMove as we consider you as one of our preferred suppliers.

My apologies for the extra work this has caused you but it definitely showed us again that we can rely on FirstMove when it comes to out-of -the-ordinary, short lead-time projects as well as our normal print work which is definitely good for us to know and we highly appreciate this.
Thanks again and we look forward to work with FirstMove in the near future.”
Forresters

“Our request to First Move Direct was an unusual one, however the team were very thorough and met our every expectation and beyond with particular attention to detail. I contacted the team as one of the few able to tackle our request at such a competitive rate and despite my initial email being only a few sentences long, First Move took straight to the challenge of an old fashioned ‘message in a bottle’ and came back with 14 questions detailing paper stock, personalisation, the type of bottle required, packaging, postage cost and data segmentation.

We looked into bottle samples and First Move sourced very competitive producers allowing us a large range of options to choose from and methods of packaging to ensure there were no breakages. First Move even went to the trouble of finding fine grain sand to put a small amount into each bottle for maximum effect.

We did provide the artwork to First Move, however I have no doubt that they would have handled this with ease had we asked. First Move put a lot of time into sourcing us competitive mailing prices and ensuring we understood what each of the costs related to. First Move kept us up to date with pricing at regular intervals so we were aware that the project was not exceeding our budget and in the end came in slightly under.

We have had a lot of positive customer feedback following the campaign and would not hesitate to use First Move for future projects!” www.moorings.co.uk
The Moorings

“It’s been a pleasure working with First Move. Your response to our last minute requests has been fantastic…”
Fluent Europe

“I find your service very good and staff very courteous and helpful no complaints at all!”
The Travel Retail Business

“We have enjoyed a good working relationship with First Move over several years and have never experienced any problems. Any potential delays or machine breakdowns are communicated effectively and well in advance.”
Marketing Impact

“I would recommend First Move to other companies, they are always fast to respond to changes and mail is always sent out on time”
United Kapital

“Thank you for your help with sending our mailing campaigns and patience when we send things to you slower than we thought it would reach you.”
Arthur Rank Hospice Charity

“It’s gone very well, thank you and I have received the responses from mailing campaign. Many thanks for you and your team’s help, it’s very much appreciated.”
Croydon Council

“Coco Bay has really enjoyed using First Move to manage our fulfilment business. By manning our phone lines, fulfilment and customer services, the First Move team are the face of our business and we therefore require the service to be first class. They have definitely lived up to our very high expectations and between us we have created a seamless partnership.”
Cocobay

“I would recommend First Move for any mailing or direct marketing. Excellent communication and attention to detail. There are never any worries about deadlines being met with First Move.”
The Radlett Centre